Effective Date: 28/09/2025

At Restrora, we are committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use Restrora’s restaurant software, mobile app, PWA, desktop application, website, and related services (collectively, the “Services”).

By using Restrora, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name, email address, phone number

• Business name, restaurant details, address

• Login credentials (securely stored)

b. Business & Operational Data

• Orders, bills, transactions, sales data

• Menu items, pricing, inventory details

• Staff roles and activity logs

• Reports and analytics generated within the software

c. Device & Usage Information

• IP address, browser type, device information

• App usage logs, access times, pages viewed

• Operating system and platform details

d. Payment Information

Restrora does not store sensitive card or banking details. Payments are processed through secure third-party payment gateways.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain Restrora services

• Process transactions and generate reports

• Improve software performance and user experience

• Provide customer support and technical assistance

• Send service-related notifications and updates

• Ensure system security and prevent misuse

• Comply with legal and regulatory requirements

3. Data Sharing & Disclosure

We do not sell or rent your personal or business data.

We may share information only in the following cases:

• With trusted service providers (hosting, payment gateways, analytics)

• To comply with legal obligations or government requests

• To protect Restrora’s rights, users, or system security

• In case of business transfer, merger, or acquisition

All third parties are required to maintain strict confidentiality and security standards.

4. Data Security

Restrora implements industry-standard security measures including:

• Secure cloud infrastructure

• Encrypted data transmission

• Role-based access control

• Regular system monitoring and updates

While no system is 100% secure, we continuously work to protect your data from unauthorized access, loss, or misuse.

5. Data Retention

We retain your information only as long as necessary to:

• Provide services

• Meet legal, accounting, or compliance requirements

You may request data deletion or export, subject to applicable laws.

6. Your Rights & Choices

Depending on your location, you may have the right to:

• Access or update your personal information

• Request deletion of your data

• Restrict or object to certain processing

• Download/export your data

To exercise these rights, contact us using the details below.

7. Cookies & Tracking Technologies

Restrora may use cookies or similar technologies to:

• Improve website and app performance

• Understand user behavior

• Enhance user experience

You can control cookie preferences through your browser settings.

8. Third-Party Links

Restrora services may contain links to third-party websites or integrations. We are not responsible for the privacy practices or content of those third parties.

9. Children’s Privacy

Restrora services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. Continued use of Restrora after changes indicates acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

Restrora
📧 Email: support@restrora.com
🌐 Website: www.restrora.com