Refund & Cancellation Policy
Effective Date: 05 Jan,2026
At Restrora, we aim to provide reliable and high-quality restaurant management software. This Refund & Cancellation Policy explains the terms under which subscriptions, payments, cancellations, and refunds are handled.
By subscribing to or using Restrora services, you agree to this policy.
1. Subscription Plans
Restrora is offered through subscription-based plans (monthly, quarterly, or annual), depending on the package selected.
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Subscription fees are billed in advance
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Pricing varies based on selected features, modules, and business size
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Custom plans may have separate terms
2. Free Trial & Demo
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Restrora may offer a free demo or trial period at its discretion
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During the trial period, users can evaluate the software before purchasing
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No charges apply unless a paid plan is activated
3. Cancellation Policy
a. How to Cancel
You may cancel your subscription at any time by:
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Contacting Restrora support, or
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Through your account dashboard (if enabled)
b. Effect of Cancellation
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Cancellation stops future billing
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You will continue to have access to the service until the end of the current billing cycle
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No partial refunds are issued for unused days
4. Refund Policy
a. General Rule
All payments made to Restrora are non-refundable, including:
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Subscription fees
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Setup or onboarding charges
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Customization or integration fees
b. Exceptions (At Restrora’s Discretion)
Refunds may be considered only in rare cases such as:
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Duplicate payments
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Incorrect billing due to system error
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Service unavailability caused solely by Restrora for an extended period
Any approved refund will be processed using the original payment method and may take 7–14 business days.
5. Plan Upgrades & Downgrades
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Upgrades take effect immediately and may be charged on a prorated basis
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Downgrades apply from the next billing cycle
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No refunds are provided for plan downgrades
6. Failed or Delayed Payments
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Access to Restrora services may be suspended if payment fails
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Continued non-payment may lead to account deactivation
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Data retention follows Restrora’s data retention policy
7. Custom & Enterprise Plans
Custom or enterprise subscriptions:
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Are governed by separate agreements
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May have different refund, cancellation, or payment terms
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Are typically non-refundable once activated
8. Taxes & Third-Party Charges
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All prices are exclusive of applicable taxes unless stated otherwise
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Payment gateway fees or bank charges are non-refundable
9. Policy Changes
Restrora reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on our website and will apply to future subscriptions.
10. Contact Us
For questions related to billing, cancellation, or refunds, contact:
Restrora Billing Support
📧 Email: billing@restrora.com
🌐 Website: www.restrora.com
